After waiting for nearly 3 weeks, HDB estate management finally replied me.
However, it was hardly an apology and the content of the letter was redundant.
No follow-up action was promised to make improvements on HDB customer service, so you can be sure of getting rude and tactless customer service officer well into the 22nd century.
To show you how weak the letter is, I decide to publish the content here. Enjoy.
_________________________________________________________________________
Dear Mr Koh,
FEEDBACK ON ENQUIRY ON PURCHASE OF SEASON PARKING TICKET
Thank you for your feedback on 31 Mar 2010.
2 We are sorry to learn of your unpleasant telephone conversation experience with our staff on the subject matter.
3 We wish to explain that at the time of purchase of season parking for vehicle SJH5864E on 21 Dec 2009 for car park TP64, there were still parking lots
available for Jan 2010. Hence, you were able to purchase the Jan 2010 season parking for vehicle SJH5864E. However, due to current high demand of parking lots by lessees/registered occupants of the designated blocks, we are only able to sell season parking tickets to the lessees /registered occupants.
4 We note that the season parking ticket (SPT) under SJH5864E:
a) SPT for Jan'10 at Toa Payoh car park was terminated on 14 Jan 2010 ;
b) SPT for Apr'10 at Ang Mo Kio car park was terminated on 12 Apr 2010
5 Should you require further clarifications , you can call our Branch Operation Service Line at 1800-225432.
6 Thank you.
Yours sincerely
WONG YOCK THONG
SENIOR ESTATES OFFICER
for HEAD, TOA PAYOH BRANCH OFFICE
HOUSING ADMINISTRATION DEPARTMENT
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